Last updated: 25 August 2026
1. Information we receive
When you make an enquiry, you may provide your name, telephone number, email address, postcode, property details, floor photographs and information about the service required. WhatsApp enquiries are also processed under WhatsApp’s own privacy terms.
2. How information is used
Information is used to respond to enquiries, assess requested work, prepare quotations, manage bookings, provide services, maintain business records and meet legal obligations. We do not sell personal information.
3. Lawful basis
We process information where necessary to respond before entering a contract, perform an agreed service, comply with legal duties, or pursue legitimate business interests that do not override your rights.
4. Sharing and retention
Information may be shared with trusted service providers where necessary to operate the business, or when required by law. Records are retained only for as long as reasonably necessary for enquiries, services, accounting, disputes and legal obligations.
5. Cookies and local storage
This website uses essential browser storage to remember your cookie choice and support expected website operation. No advertising cookies are currently placed by Stone Doctor Northwest. If analytics or marketing tools are added later, this policy and consent controls will be updated before those tools are enabled.
6. Your choices and rights
You may ask for access to, correction of or deletion of your personal information, or object to certain processing, subject to applicable legal exceptions. You can reopen cookie choices through the “Cookie settings” link in the footer.
7. Security and external links
Reasonable safeguards are used to protect information. External services and links, including WhatsApp, operate under their own privacy policies.
8. Contact
Privacy questions or requests can be sent to info@stonedoctornorthwest.co.uk.